Question 1

What is moissanite?

Accepted Answer

Moissanite is a lab-created silicon carbide gemstone. It refracts more light than diamond, scores 9.25 on the Mohs hardness scale and will not cloud or dull over time.

Question 2

Will the stones fall out?

Accepted Answer

Every stone is individually hand-set into a cut seat rather than glued. Should a stone ever come loose, our lifetime stone-replacement service will reset it.

Question 3

Are the watches water resistant?

Accepted Answer

All pieces are rated to 5ATM. They are safe in rain and around a sink, but should not be worn swimming, in the shower or while diving.

Question 4

How long does UK delivery take?

Accepted Answer

Orders placed before 2pm on a working day are dispatched the same day and typically arrive the next working day, tracked, insured and signed for.

Question 5

Do you ship internationally?

Accepted Answer

Yes. International shipping rates and any applicable duties are calculated at checkout and vary by destination.

Question 6

What is your returns policy?

Accepted Answer

Unworn pieces can be returned within 30 days in their original packaging for a full refund. UK return postage is on us.

Question 7

Do you offer bespoke commissions?

Accepted Answer

We do. Custom dial colours, strap combinations and full blackout builds run through the same London bench as the core line — get in touch with your brief.

Question 8

What payment methods do you accept?

Accepted Answer

Checkout is handled by Shopify's secure payment system. We accept all major credit and debit cards, Apple Pay, Google Pay and Shop Pay. Card details are never stored on our servers.

Question 9

How should I care for my watch?

Accepted Answer

Clean with warm water, mild soap and a soft brush, then dry with the supplied microfibre cloth. Avoid perfume, chlorine and abrasive cleaners.

Question 10

How do I contact you?

Accepted Answer

Email hello@vvsboyz.co.uk or message @vvsboyz on Instagram. You can also use the form on our Contact page — we reply within one working day, Monday to Friday, 9am to 6pm GMT.

Frequently asked